HYNDBURN Council has apologised after it credited a payment of almost £180 to the wrong council tax account.
Christine Holmes of Sedbergh Close, Accrington, sent a cheque for £179.87 to the council in January after being told that she was in arrears, but in an administrative blunder the money was put onto somebody else's account.
Christine, who says she was only in arrears in the first place after being given the wrong sum for her council tax contributions, was horrified to receive a reminder for the money almost a month after the payment was made.
She contacted the council and was told that she would have to provide proof of payment. Christine then had to pay £5 for her bank to produce a copy of the original cheque.
After taking the cheque to Hyndburn Council, it was able to trace the payment and she has discovered that the £179.87 had been accidentally credited to somebody else's account.
Concerned at the incident, Christine wants to warn other residents to keep a check on any payments they make.
She said: "People have got to be aware of the fact that this is happening. If you are a bit confused you could end up paying it again. If you lose track of your payment it could go off to someone else. I am just glad now that I went in to find out what had happened. It's taken a lot of time and effort to sort this out."
Hyndburn Council has now issued an apology over the incident, which it has described as a rare occurrence.
Councillor Pam Barton said: "This matter has now been concluded and we have issued a letter of apology and explanation. We are sorry that this has happened and stress that it should be viewed in perspective in that we successfully process over 500,000 payments every year."