A WOMAN has thanked the Observer for helping to bring her ‘internet nightmare’ to an end.
For the past six months Carol Fielding, 53, of Cambridge Street, Accrington has been battling with telecoms giant BT to get her internet service repaired.
Since purchasing BT’s ‘Infinity 2 Unlimited’ broadband package back in January, Carol claimed her internet connection has not been the 55megabit per second speed advertised.
Despite paying £45 per month and claiming she called the company on 17 occasions, the issue was not resolved.
The mum-of-three said: “For the past six months we have not got anywhere near the speed advertised. My internet occasionally disconnects and reconnects throughout the day, and this becomes troublesome. Every few days I would ring them up and tell them it hasn’t been running at the right speed.
“I feel like I have been fobbed off, the problem has persisted and has not been resolved.”
After the Express contacted BT, an engineer was sent out to Carol’s home and the problem was resolved.
Carol said: “I would just like to thank the Observer for bringing my Internet nightmare to an end.”
A BT spokesman said: that the situation was ‘regrettable’.
They said: “We have sent out additional engineers and fixed the line yesterday. We have tested the line since and it is working properly. If there are any further difficulties we will send out a technical team to sort the problem.
“Our systems show that broadband speeds are up to 55 Mbps.
“Speeds will vary depending on factors such as internal wiring and distance from the broadband cabinets in the street among other factors.
“Our testing earlier this week show that the speeds are acceptable. Any disruption is regrettable but we have put in a number of teams to resolve this difficulty.”
