BUYERS of luxury new homes on a Clayton-le-Moors estate are furious that they are living on a street with no signs and no lights.
Residents of The Brambles, who paid between £85.000 and more than £100,000 for their homes, have also hit out at developers over a catalogue of unfinished jobs.
People began moving into Paynter Close over two years ago but some householders say they are still waiting for Persimmon Homes to carry out remedial work. They are especially angry that the close does not have a street sign and that street lights outside their homes don't work. They have also listed a number of problems, including damaged internal doors and windows and leaking roofs and garages.
Diane and Brett Jennings and their children, Nikki, 16, and Alex, two, have lived there for 18 months.
Diane said: "We have repeatedly tried to go through the proper channels to speak to the customer care team and site manager. You get very polite letters saying everything will be sorted out and you will get one or two jobs done but the rest are left. Since we moved in there have been at least a dozen different site managers. You are talking to different people every time and information is not being passed on.
"We have paid a lot of money for these houses and worked hard to get them. We just want to get it all sorted so we can settle. It's causing a lot of stress and tension between families. We are all working and have other responsibilities."
Diane said the final straw came when her son was ill and she called out the doctor. He was unable to find the street, as there is no sign, and drove straight past her house.
Fiona and Darren Wright, six-year-old Kelvin and three-year old Kirby have lived in their house for almost two-and-a-half years and five months. Fiona said: "We have got a sloping front step and sunken bits on the driveway. We were told the problems would be sorted out in a reasonable amount of time. What is a reasonable amount of time?"
Eleanor and George Waite have lived there for 18 months. Eleanor said: "When they fitted the kitchen they damaged the doors. I reported it when I moved in but I am still waiting for them to be replaced We have lost count of the number of times we have been over to the Customer Care Clinic. I have also got a leaky garage. It would be very nice to be able to say that Persimmon Homes has done a good job ... but we can't."
The deputy managing director of Persimmon Homes Lancashire, Mr Mark Cook, said: "As one of the UK's leading housebuilders, we are a responsible developer and take customer care issues very seriously. With regards to Paynter Close, I can confirm that we are constantly chasing United Utilities which is responsible for commissioning the street lighting.
"We have now received confirmation that it hopes to resolve the matter and alleviate the situation for residents by the end of the week."
Mr Cook said that temporary street signs had been erected and delivery of permanent signs was expected soon.
He added: "With reference to the concerns expressed by specific home owners at the development, Persimmon Homes has only received one letter regarding the exterior finish of a property. However, if any concerned party would like to contact our customer care department directly we will look at each case individually."
