AN ANGRY Accrington Stanley fan has slammed the club after being forced to wait three months for a replica shirt which never turned up.
Stuart Smith's daughters Michelle, Rosalyn and Cheridan ordered the shirt over the Internet in June, hoping to give it him as a Father's Day present.
But three months later he was still waiting for it to arrive and it wasn't until September that he finally got a refund following a catalogue of complaints.
Mr Smith, 46, a Reds' fan since the 1970s, said: "The money was taken out of my bank account but no shirt arrived. In the end, I discovered there was a problem with the suppliers but it was me who had to do all the chasing.
"I had a catalogue of frustration before I finally received a refund on 28 September. I sent three e-mails and two letters, none of which were replied to.
"I also made 14 phone calls and only once did I manage to speak to the person I wanted to speak to. Even then they could only inform me that the matter had been passed on to someone else, who was unavailable."
Mr Smith, formerly of Accrington, who now lives in Urmston, Manchester, said the matter came to a head when he visited the club store at the Fraser Eagle Stadium before the Stanley v Boston match earlier this season and asked for a refund.
He was told this could only be done if he rang up the following Monday.
He said: "I was less than happy with this and decided that Stanley would not have any more of our money so we came away without attending the game, a trip of 65 miles.
"It took 12 days before our money was finally refunded without a single word of apology.''
Mr Smith, who says he will not go to any more Stanley home games, said: "I have always been proud to talk up Stanley and my wife and I were so looking forward to watching League football.
"The club seems quite happy to take our money but when it comes to actually caring about the supporters that is a different matter.
"We have four Premiership grounds nearer than the Fraser Eagle Stadium but we would prefer to watch Stanley. At the moment we are left with enjoying seeing them on the road."
Stanley chief executive Rob Heys said: "Unfortunately we have been very busy since getting promoted and we have had one or two problems which we hope have now been sorted out. We are looking into this matter and Mr Smith will receive a reply shortly."