A HYNDBURN company has seen sales figures rocket across Europe after setting up its own call centre to deal with foreign inquiries.
Simon Jersey, which designs and manufactures workwear and uniforms, previously employed sister companies to handle calls from abroad.
But it has now recruited local French and German speakers to work from its head office on the Altham Industrial Estate. And the decision is proving to be lucrative.
The German call centre was brought in house earlier this year and has already proved a big hit with customers due to improved levels of customer service.
And the French team has recorded its best-ever figures, doubling turnover since it began a couple of years ago.
Team leader Astrid Dando said: “We are perfectly placed to answer all manner of questions, from fashion advice to stock availability queries, and we also understand the way each different country operates its business.
“For example, German businesses are very precise. It is important to be punctual with deliveries and to supply exactly what was promised, above all else. These things are critical in maintaining good relationships.”
More French and German linguists are now being sought to add to the successful team.
Astrid added: “This is a multilingual, multi-disciplined role and it is never dull. We have built a good rapport with key contacts abroad. This is essential because we are their first point of contact.”
Chris Claydon-Butler, managing director of the company, said: “There is a lot of scope for us in Europe, especially France and Germany, and to make such a positive start at connecting with these markets is fantastic.’’