A HOUSING group has apologised after an old couple were left without heating for a weekend.
Last month we exclusively reported how the couple, aged 92 and 93, had no central heating or hot water in their sheltered accommodation scheme in Oswaldtwistle from the morning of Saturday 24 November until Monday 26 November.
Their furious daughter, who contacted the warden, the Hyndburn Homes’ out-of-hours service and councillors, said it was a miracle they had not died of hypothermia.
Hyndburn Council leader Peter Britcliffe called the situation "unacceptable".
But he has now praised the action Hyndburn Homes has taken since the incident, which includes engineers taking three electric fires with them while out on calls.
He said: "Now that investigations have been completed, Hyndburn Homes will be writing to the couple to formally apologise for the delay in repairing their heating and explaining the procedures that have now been put in place to ensure this situation does not arise again in the future.
"It is so important that these actions have been taken at this time of year when it is so cold outside."
The couple’s daughter, who did not want to be named, said: "My parents are doing fine now and we are pleased that these measures have been put in place. We want to thank everyone for all their help."