THE chief executive of Accrington Stanley has blamed the club's promotion to the Football League for a catalogue of late replica kit deliveries.
Rob Heys said staff had had to cope with an increase in their workload to meet the extra demands the club now faces.
In October the Observer featured the case of irate Stuart Smith, who had waited three months for a shirt that never turned up.
Since the article was published we have been contacted by Brynley Juliff, of Perth, Australia, who has been waiting since 7 August for his Stanley merchandise.
Mr Juliff said: "I too ordered football merchandise from the Stanley store via the Internet. That was the only efficient part of my experience.
"Money was suitably deducted from my account, with a receipt saying all the items would be despatched within 24 hours.
"Now unless someone from the club is actually rowing over with the merchandise, I very much doubt it was ever sent.
"After three e-mails to the club nobody has even had the decency to answer my queries.
"I would not mind if my merchandise was late so long as I was kept informed.
"But not answering communications is annoying and just plain rude.
"My message to Accrington Stanley and those running the Internet ship is get your act together and stop taking people's money if you can't supply.
"Keep up this kind of service and you won't have any customers to worry about as well as the damage you are doing to a club like Accrington Stanley which needs all the support it can get."
Mr Heys said: "In moving up a level we have had a significantly increased workload. The staff do very well but there are a number of areas where we have been left behind.
"Now we have caught up and are building to the level of service we want to be offering."
- LAST month Julie Rosthorn, of Manchester Road, Accrington, threatened to sue Stanley in the small claims court after claiming she had not been paid nearly £170 for 32 hours safety stewarding.
She only received the outstanding cash after the Observer's intervention.
She said: "I'm under no illusions that this would not have been the case had you not made the phone call. I would like to say thank you very much."