Shoppers say they are disappointed that an internet cafe was not set up in Accrington Market Hall as part of the £2 million makeover.
The historic market hall was formally unveiled following the revamp in June, with new ground floor stalls and balcony units.
But visitors who were looking forward to using internet facilities were disappointed the new cafe within the market did not include this.
Mrs Tattersall from Church wrote to the Accrington Observer with concerns over the internet cafe not being introduced into the market hall.
She said: "Where is the internet cafe that was supposed to open in Accington Market Hall gone? I believe a full kitchen has been put in but no internet facilities. We have quite a few good cafes and a couple of very good outside catering vans in Accrington. Why all of a sudden do we have no internet cafe but another full cafe?
"There are some very unhappy people in Accrington and I am one of them."
But Councillor Marlene Haworth, cabinet member for markets, said the internet cafe was just one of many ideas in the initial planning stages.
She added: "However, it was later decided that the space should be used for exhibitions and entertainment with part of an exhibition of local students artwork due to move there from the Haworth Art Gallery in September.
"We have had a great response to the facilities at the market hall and more enquiries from stallholders than we could have ever dreamed of."
Hyndburn Enterprise Trust will provide a range of business support services for new and established traders from the market hall including book keeping, mentoring, and marketing as well as a ‘hot desking’ internet facility.
The Grade II listed building first opened in 1869 and cost £19,000 to build, and was heralded at the time as being a "living treasure of art."
A new mezzanine floor features a cafe, exhibition area and new toilets suitable for disabled visitors.
The original stone flooring flags have been exposed, repaired and brought back to their former glory.