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Town in line for major jobs boost following BT recruitment drive

The telecoms giant has announced 500 new customer service jobs across its UK centres

Accrington is set for a major jobs boost after BT announced it will be recruiting for another 500 jobs in customer service.

The vast majority of the roles will be frontline positions in customer care for BT Consumer. BT said the biggest beneficiaries will be the contact centres in Accrington, Swansea, Warrington and Doncaster. Other new jobs will be across the UK and Ireland.

In a statement, BT said: “The new roles are in addition to the previously-announced target of 1,000 UK and Ireland customer service jobs by the end of March 2017. BT Consumer is growing its UK and Ireland staff numbers in order to meet its commitment to answer 90 per cent of its customers’ calls in the UK and Ireland by the same date.

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The company will also be offering current Manpower agency staff the chance to convert their role into a permanent job working directly for BT. And BT’s existing employees can earn a £500 bonus under a ‘Refer a Friend’ scheme if their pal’s application is successful and they complete the first six months in role.”

Libby Barr, managing director of customer care at BT Consumer, said: “We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.

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“We are going to answer 90 per cent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT. In fact, we will be recruiting for an extra 500 positons, which will be a dramatic increase in what we said we’d do.

“We can offer the chance to join a business that is transforming its service and investing in brilliant and motivated people in the UK and Ireland. There are opportunities to earn £500 by referring a friend and also openings for agency advisors who want to work for BT directly.”

The jobs boost comes after BT announced in August that 45 jobs would be relocated from Blackburn to its Accrington base at the Globe Centre.

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